Once you have made your purchase and your payment has been accepted, you can log into your online account to download your sound files by following these steps:
To download an individual file click on the mp3 or wav/aiff icon, and select ‘save’ to specify a location (eg Desktop) to download the file. Choose ‘open’ to save the file to your temporary internet folder and play it with your computer’s media player.
To download all or several files at a time check the boxes on the relevant tracks and then click on ‘download selected files as zip’ at the bottom of the list. There are select all/deselect all mp3 and select all/deselect all wav buttons at the bottom to help.
WAV files are quite large – typically 30-40mb each – and so it’s not ideal to zip more than three or four of these together at a time. Most broadband connections seem to have an undefined download limit, and in our experience attempting to download more than 100mb of data in one go will just result in a blank screen.
Occasionally when downloading aiff files to a Mac, the machine doesn’t recognize the file type and assumes it’s an Illustrator picture file and gives it the file extension .ai, which your music software won’t recognize. If this happens, simply rename the file extension to aiff and the machine will then recognize the sound file.
No, once you’ve paid for a sound file it stays in your account permanently and you can download as many times as you need.
Email firstname.lastname@example.org or call us on +44 (0)207 566 1441